Frequently Asked Questions
What types of properties do you offer for vacation rental in Pensacola?
We offer a variety of vacation rental properties including beachfront condos, cozy cottages, luxury beach houses, and family-friendly apartments.
How do I book a vacation rental with your company?
Booking with us is easy! You can either browse our website and book online or give us a call and one of our friendly reservation specialists will assist you in finding the perfect property for your stay.
What are your booking policies?
Our booking policies vary depending on the property and the time of year. We typically require a deposit at the time of booking and full payment before your arrival. Please refer to the specific property listing or contact us for more information.
Are your properties pet-friendly?
Some of our properties are pet-friendly, while others are not. Please check the property listing or contact us directly to inquire about our pet policy.
What amenities are included in the vacation rental properties?
Our vacation rental properties come fully equipped with amenities such as fully stocked kitchens, linens, towels, WiFi, cable TV, and more. Some properties may also offer additional amenities such as beach gear, grills, and bicycles.
What is your cancellation policy?
Our cancellation policy varies depending on the property and the time of year. Please refer to the specific property listing or contact us for our cancellation policy.
What should I do if I have a problem during my stay?
If you encounter any issues during your stay, please contact our 24/7 guest services hotline. We are committed to ensuring that your vacation rental experience is enjoyable, and we will do our best to resolve any issues promptly.
Is there a minimum stay requirement for booking a vacation rental?
Minimum stay requirements vary depending on the property and the time of year. Please refer to the specific property listing or contact us for more information.
Do you offer discounts for longer stays?
Yes, we offer discounts for longer stays. Please contact us directly to inquire about our extended stay discounts.
Can I host events or parties at the vacation rental properties?
In order to respect our neighbors and maintain a peaceful environment for all guests, we do not allow events or parties at our vacation rental properties.
Do your properties have onsite parking?
Yes, most of our vacation rental properties offer onsite parking for guests. The number of parking spaces available may vary depending on the property, so please check the property listing for details.
Are your properties wheelchair accessible?
Some of our properties are wheelchair accessible or have features that accommodate guests with mobility challenges. Please let us know your specific needs, and we will do our best to find a suitable property for you.
What is the check-in/check-out process?
Check-in and check-out times vary by property, but typically check-in is in the afternoon and check-out is in the morning. Detailed instructions will be provided in your booking confirmation.
Are there grocery stores and restaurants nearby?
Yes, there are grocery stores, restaurants, and other amenities conveniently located near many of our vacation rental properties in Pensacola. We can provide recommendations for dining and shopping options in the area.
Do you provide cleaning services during our stay?
We do not provide daily cleaning services during your stay, but the property will be professionally cleaned before your arrival. For longer stays, we can arrange for additional cleaning services upon request for an additional fee.
Is smoking allowed in the vacation rental properties?
No, smoking is not allowed inside our vacation rental properties. Smoking is only permitted in designated outdoor areas, and guests are responsible for properly disposing of cigarette butts.
Can I bring my own linens and towels?
Our vacation rental properties come fully stocked with linens and towels for your convenience. You are welcome to bring your own if you prefer, but it is not necessary.
Are there age restrictions for renting your properties?
Yes, in order to book a vacation rental property with us, you must be at least 25 years old. Exceptions may be made for families with children, but additional terms and conditions may apply.
Do you offer travel insurance?
We do not offer travel insurance directly, but we highly recommend purchasing travel insurance to protect your investment in case of unexpected events or emergencies. You can purchase travel insurance through a third-party provider.
Can I bring additional guests beyond the maximum occupancy limit?
The maximum occupancy limit for each property is strictly enforced for safety and compliance reasons. Additional guests beyond the maximum occupancy limit are not permitted unless prior arrangements have been made with our company.
Do you provide beach equipment such as chairs and umbrellas?
Some of our properties may provide beach equipment, while others may not. Please check the property listing or contact us for information about specific amenities included with each property.
Are there any local attractions or activities you recommend?
Pensacola offers a wide range of attractions and activities, including beautiful beaches, historic sites, museums, outdoor adventures, and more. We can provide recommendations based on your interests and preferences.
What measures do you take to ensure the safety and security of your properties?
We take the safety and security of our guests seriously. Our properties are equipped with secure locks, smoke detectors, and other safety features. We also have procedures in place to respond to emergencies promptly.
Can I bring my boat or RV?
Some of our properties may have parking space available for boats or RVs, but it's essential to check with us beforehand to ensure that the property can accommodate your specific needs.
Are your properties equipped with air conditioning and heating?
Yes, all our vacation rental properties are equipped with air conditioning and heating systems to ensure your comfort year-round.
Do you offer discounts for military members or veterans?
Yes, we offer discounts for military members and veterans as a token of appreciation for their service. Please provide proof of military service at the time of booking to receive the discount.
What is the nearest airport to your vacation rental properties?
The nearest airport to Pensacola is Pensacola International Airport (PNS), which is located just a short drive away from most of our vacation rental properties.
Are there any additional fees or taxes not included in the rental rate?
In addition to the rental rate, there may be additional fees such as cleaning fees, booking fees, and taxes. These fees will be outlined in your booking confirmation and may vary depending on the property and the length of your stay.
Can I bring my own grill for outdoor cooking?
Some of our properties may provide grills for outdoor cooking, while others may not allow guests to bring their own grills due to safety regulations or homeowner association rules. Please check with us beforehand if you have any specific questions about grilling.
How far in advance should I book my vacation rental?
We recommend booking your vacation rental as far in advance as possible, especially during peak seasons or holidays when properties tend to book up quickly. However, last-minute bookings may also be available depending on availability, so it's always a good idea to check with us for current availability.